Frosts Garden Centres Events Ticket Portal

FAQs / Help

All Events- If I have booked the wrong date or time, can I move my ticket or get a refund?

All event tickets are non-refundable and non-changeable. Please ensure when booking your tickets you have chosen a time which you will be able to attend.

If you lose your ticket please call 01908 583511. We will require either the booking reference and/or the surname of the person who the tickets were purchased under. Only the person named on the booking can make changes.

Grotto- Please be aware that once payment is made these tickets are non-refundable. To change the date or time of your grotto tickets will incur a charge of £5 per booking, this will be donated to each stores chosen charities. All changes are subject to availability. To change the date or time of your tickets please call 01908 583511

Afternoon Tea- Please call the team on 01908 583511 before 9am on the day of your visit if you are unable to attend.

All Events- I want to book a ticket online but I don’t have a printer?

You are able to show the reference code & ticket on your phone at the entrance to the activity. All of our experiences will have an electronic list of attendees for each session and will be able to check you off online when you arrive. 

All Events- Can children go into the events alone?

All children must be accompanied by at least one adult. Please ensure that you check each event details carefully as adults tickets are required for entry to certain events.


All Events- Is there wheelchair access?

Wheelchair access is available for all our centres. Please inform our Customer Service team when making your booking. If you are booking online please call our Customer Service Department with your booking reference and let them know your requirements.

All Events- Can I purchase a ticket in-store or on the day?

All tickets are available to purchase at any of our Garden Centres subject to availability, places are limited and we strongly advise you pre-book to avoid disappointment.

Afternoon tea - Unfortunately, we are unable to take same day bookings, we require at least 24 hours notice. Please be aware that selected dates may be unavailable due to events.

If you have any further questions...

If you have any questions which are not listed in our frequently asked questions please contact our customer services team on 01908 583511 or email


Afternoon Tea- What dietary requirements do you cater for?

We can cater for vegetarians, vegans and gluten free diets individually. However unfortunately, we are unable to cater for a gluten free vegan diet combined. 

Afternoon Tea- I have an afternoon tea voucher, can I book online?

To use your afternoon tea voucher please call 01908 583511 to book please be aware that we require at least 24 hours notice and selected dates may not be available due to events.

Afternoon Tea- Do you take group bookings?

We are able to take group bookings subject to availability, please call the team on 01908 583511 for further details.

Afternoon Tea- Can I book a room exclusively

Our Woburn Sands and Willington branches have rooms that are available for hire. Please call the team on 01908 583511 for more details.

Please note we do not allow external catering.

Marketing & images

There may be times at our events, where we film for social media purposes. If there is a specifc event that you are attending and would prefer not to appear in the filming please email our team at so we can make arragements for you to not appear.