Buying Online

Avoid the queues by buying your tickets online - it's quick, easy and secure.

Simply select your tickets from the options on the right, click 'Next' and follow the instructions.

Your e-ticket will be emailed to you upon completion - print it, present it at the Customer Service Desk and enjoy your activity!

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Further Information

We accept the following credit and debit cards:

Our payments are processed using Card (Sage Pay)

Privacy Policy

Terms & Conditions

FAQs / Help

What time should I arrive?

'Anytime' Events - You can take part in the activity anytime between 10.00am and 4.00pm. Please ask a member of staff or ask at the Customer Service Desk if you are unsure where the activity is taking place within the Garden Centre.

Circus (Woburn Sands) - Please arrive 10 minutes before your show time. The Circus entrance will be located at the bottom of the lower car park.

Grotto- Please arrive at the start time printed on your ticket. You will not be able to gain entrance to the grotto any time prior to this start time.

Where do I go?

'Anytime' Events -  Please ask a member of staff or ask at the Customer Service Desk if you are unsure where the activity is taking place within the Garden Centre.

Circus (Woburn Sands)- The Circus entrance will be located at the bottom of the lower car park (down the ramp past the Garden Care Exit).

Grotto-

Woburn Sands- Our grotto is located in our outside sales area, please use our food hall entrance and follow the directional signs

Millets Farm- Our grotto is located in our outside sales area, please follow the directional signs throughout the store and past the Ice Rink

Willington- Our grotto is located in our outside sales area, please follow the directional signs through the store and outside past the reindeer

Brampton- Our grotto is located in our outside sales area, please follow the directional signs through the store

If I have booked the wrong date or time, can I move my ticket or get a refund?

All event tickets are non-refundable and non-changeable. Please ensure when booking your tickets you have chosen a time which you will be able to attend.

If you lose your ticket or if it hasn't been emailed to you please call 0800 954 9484. We will require either the booking reference and/or the surname of the person who the tickets were purchased under.

Grotto- Please be aware that once payment is made these tickets are non-refundable. To change the date or time of your grotto tickets will incur a charge of £3 per person, this will be donated to Super Shoes children's charity. All changes are subject to availability. To change the date or time of your tickets please call 0800 954 9484

Do I have to pay to park?

No, all our garden centres have plenty of free spaces.

I want to book a ticket online but I don’t have a printer?

That’s not a problem, please take note of your reference code and report to the Customer Service Desk fifteen minutes early and they will print your ticket for you.

You are able to show the referance code & ticket on your phone at the entrance to the activity 

Are we allocated seats for the Circus?

Seating is based on a first come first served basis, we will endeavour to keep families together were possible. For large groups who wish to sit together please arrive slightly earlier so we can seat you. Please do not place coats or bags on empty seats until everybody is seated and the show has begun.

Can I take my pushchair into the event?

Due to safety reasons pushchairs must not be brought inside the acitivity, space will be allocated at the entrance to the event for storage while you attend the event.

Grotto- You are unable to bring pushchairs and car seats into the grotto, please leave these in the car to collect after the grotto session has ended 

Are there any animals used in the Circus?

No, it is an entirely human circus.

Can I bring my own food and drink to the circus performances?

Unfortunately you cannot bring your own refreshments into the Big Top but popcorn, candy floss and refreshments will be available to purchase before the show starts. Our Garden Room Restaurant and Cafe will be open to provide refreshments throughout the day.

Can children go into the event alone?

All children must be accompanied by at least once adult.

Is there wheelchair access?

Wheelchair access is available for all our centres. Please inform our Customer Service team when making your booking. If you are booking online please call our Customer Service Department and let them know you requirements and your booked slot.

Can I purchase a ticket in-store or on the day?

All tickets are available to purchase at any of our Garden Centres, places are limited and we strongly advise you to book to avoid disappointment.

Can I use my Gardening Club Discount to buy my tickets?

No, Gardening Club discounts do not apply to event tickets.

If you have any questions...

If you have any questions which are not listed above please contact Marketing on 0800 954 9484 or email woburn.reception@frostsgroup.com

Can I Take my Own Photos in the Grotto?

You are unable to take your own photos in Santa's living room. You are able to purchase a photo when you book you tickets or on the day 

What happens if i miss my Grotto Session?

Unfortunately if you miss your grotto session we are unable to add you onto to another session. We will arrange a Santa pack for your child for them to receive everything that they would have received as part of the grotto experience. This can either be posted out to your home address or collected from the store

Trouble with your purchase? Contact Frosts Garden Centres Events

enquiries@frostsgroup.com 0800 954 9484

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