FAQs / Help
All event tickets are non-refundable and non-changeable. Please ensure when booking your tickets you have chosen a time which you will be able to attend.
If you lose your ticket please call 01908 583511. We will require either the booking reference and/or the surname of the person who the tickets were purchased under. Only the person named on the booking can make changes.
Grotto- Please be aware that once payment is made these tickets are non-refundable. To change the date or time of your grotto tickets will incur a charge of £5 per booking, this will be donated to each stores chosen charities. All changes are subject to availability. To change the date or time of your tickets please call 01908 583511
Afternoon Tea- Please call the team on 01908 583511 before 9am on the day of your visit if you are unable to attend.
You are able to show the reference code & ticket on your phone at the entrance to the activity. All of our experiences will have an electronic list of attendees for each session and will be able to check you off online when you arrive.
All children must be accompanied by at least one adult. Please ensure that you check each event details carefully as adults tickets are required for entry to certain events.
Wheelchair access is available for all our centres. Please inform our Customer Service team when making your booking. If you are booking online please call our Customer Service Department with your booking reference and let them know your requirements.
All tickets are available to purchase at any of our Garden Centres subject to availability, places are limited and we strongly advise you pre-book to avoid disappointment.
Afternoon tea - Unfortunately, we are unable to take same day bookings, we require at least 24 hours notice. Please be aware that selected dates may be unavailable due to events.
If you have any questions which are not listed in our frequently asked questions please contact our customer services team on 01908 583511 or email email@example.com
We can cater for vegetarians, vegans and gluten free diets individually. However unfortunately, we are unable to cater for a gluten free vegan diet combined.
To use your afternoon tea voucher please call 01908 583511 to book please be aware that we require at least 24 hours notice and selected dates may not be available due to events.
We are able to take group bookings subject to availability, please call the team on 01908 583511 for further details.
Our Woburn Sands and Willington branches have rooms that are available for hire. Please call the team on 01908 583511 for more details.
Please note we do not allow external catering.
There may be times at our events, where we film for social media purposes. If there is a specifc event that you are attending and would prefer not to appear in the filming please email our team at firstname.lastname@example.org so we can make arragements for you to not appear.